How do you use WhatsApp Business on multiple devices?

If you run a business, consider using the WhatsApp Business app. Thanks to the instant messaging service of the application and its user-friendly interface that facilitates communication with your customers. The WhatsApp Business app comes with tons of features to help you run your business. The Catalog option allows you to showcase your products and services. The Short Link feature makes it easy for your potential customers to reach you.

In addition, messaging tools allow you to create automated greetings to engage with your new customers. You can also set up quick answers to frequently asked questions from your customers. The WhatsApp Business app lets you organize your chats into sections such as open orders, leads, and more.

The WhatsApp Business app was primarily intended to make communication processes smooth for small businesses. Previously, the app facilitated access for two active users: one person was using WhatsApp Business on a smartphone and another was using WhatsApp Business on a desktop browser.

But as your business grows, you need to hire more people on your team to manage its operations. In this case, your entire team may need access to the WhatsApp Business account. So, is there a way to access your WhatsApp work account from multiple devices? In other words, can multiple users access the same WhatsApp business account?

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Is it possible to use WhatsApp Business with multiple devices?

Until September 2021, you could only access the WhatsApp Business app on two devices. Currently, however, you can access the WhatsApp Business app on five devices at the same time. However, this is insufficient for large enterprises that receive a lot of messages, because internal communication resources and the possibilities for automation would be limited.

You also need more advanced technology to track team workload and organizational performance for large enterprises. You will be happy to know that you can solve these problems by using WhatsApp business through its API. So there are methods to use WhatsApp with multiple users. Let’s look at them one by one.

Using WhatsApp Business for multiple devices via API

Using the WhatsApp API, companies created accounts and shared WhatsApp inbox tools with all team members. Thanks to this technology, many members can now log into the same account and answer customer questions. To start using WhatsApp Business API, you must first select a WhatsApp-approved partner, such as AiSensy. Now let’s take a look at the different steps of this method without further ado.

Step 1: First, go to https://www.app.aisensy.com/signup and sign up to AiSensy. Then integrate the API with your shared WhatsApp inbox.

Step 2: Once you have set up your account on AiSensy and integrated it with your WhatsApp Business account, go to the Manage option.

Step 3: Now click on Agents option under Template Message. To add your team members based on their roles, click the Add Agent button. You can assign three types of roles to your team members. Owners have full control. Managers, on the other hand, have control over many functions except a few critical ones, while agents can only answer customer questions.

Once you’ve assigned roles to your team members, they can connect to your customers across multiple devices in a very convenient way. However, the WhatsApp Business account remains the same.

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