Helpshift Launches Free Metaverse Customer Support Plan

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Helpshift has launched its first free plan for in-app metaverse customer support. The rollout of the new Feedback+ plan includes support for in-app mobile and augmented reality experiences.

San Francisco-based Helpshift provides automated integrated customer service and user support for mobile-first brands. And now it’s gearing up for a new generation of metaverse apps.

This is the first phase of the company’s rollout of Metashift, the proprietary user support and customer service solution for Metaverse, the universe of virtual worlds all connected together, as in novels such as Snowfall and borrow player one

The mobile app economy continues to grow rapidly, with revenue growing 31% year over year according to a recent report from To keep pace with this rapid growth and prepare for new opportunities in the metaverse, mobile app developers and product teams must build a solid foundation of user feedback.

Feedback+ is a free plan designed to provide app developers with new features to improve their user experience by making it easier for them to provide feedback, report bugs, and suggest improvements, all within the app. It also includes a customizable Help Center with the ability to create unlimited FAQs to help users navigate the app with ease.

“The future of customer support is in the app, and as the line between the mobile world and the Metaverse blurs, brands must be able to seamlessly support the immersive worlds users find themselves in. They come together to engage in new ways,” Helpshift CEO Eric Vermillion said in a statement. “The stairway to this supportive future begins with a feedback base. Helpshift launched the first phase of Metashift, our Feedback+ SDK, to enable app makers to collect feedback and crash reports and analysing, equipping them with the metadata and knowledge to iterate their product and ultimately deliver an exceptional experience through their app.

Helpshift’s Feedback+ plan offers a combination of tools in one free package. The software development kit (SDK) includes bug and crash reporting, provides user feedback, and offers a customizable help center, all in an integrated and seamless experience. Feedback+ users can organize, filter, and sort the collected feedback from their dashboard so they can use it to proactively make improvements to their app.

As Metashift continues to roll out, additional features will be released that are already in progress and patented, such as blockchain authentication, native VR support, and the ability to collect feedback in VR experiences. Those who integrate the SDK today are leading the way and benefiting from the future of support, the company said.

Helpshift launches Feedback+.

“Our new Feedback+ SDK aims to help app makers drive growth through an incredible product experience and continue to capitalize on emerging opportunities in the metaverse,” said Vermillion. “When VR feedback features become available, Feedback+ users will be ahead of their competitors in the metaverse. We’ve been saying for a long time that we’re on a mission to rid the world of bad customer service… well, that mission now includes the Metaverse.

Feedback+ helps app makers improve their user experience by collecting real-time feedback and iterating based on that feedback. This leads to an improved customer experience, which reduces churn and increases app evangelism. Better feedback also ensures that apps are accessible to all users, regardless of their skills. For example, Feedback+ helps users communicate quickly with app developers about issues they may encounter in the app if they are color blind, visually impaired, or deaf.

Feedback+ provides a number of key benefits to app developers, such as collecting real-time feedback, receiving suggestions for improvement, reporting bugs and crashes, and unlimited FAQs in an in-app FAQ center.

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