NSW Government Considers Inclusion as a Service NSW Considers Metaverse Twin


Photo: Victor Dominello

NSW Government Customer Service Secretary Victor Dominello has recognized the importance of inclusion as the state government continues to make more services available online. He also admitted that this is something the state government has not always taken into account.

“This inclusion piece is something, I’ll be honest, I really haven’t watched it for the past two or three years and realized that in the midst of the pandemic where my mother, for example … she has a son who is a digital minister but has no idea about digital… so his journey must be part of our collective journey,” he told the audience at the Future event. NSW Monday.

At the height of the COVID-19 pandemic, the NSW government has introduced a QR code check-in system. Nearly a year later, it introduced COVID-19 QR code check-in cards, claiming it as an alternative check-in method for customers who didn’t own a smartphone or were uncomfortable with it. †

Read: How Australia’s Tech Response to COVID-19 Leaves CALD Communities

Now the inclusion coin, which Dominello says is “absolutely non-negotiable”, is under consideration as the state government builds its senior digital map on the Service NSW app. Seniors can choose to get a digital card through the app, but they also have the option of continuing to use their existing physical card.

“There are 1.8 million elderly people, why should they be disregarded? They should be the focus… we’ve already started this journey, seniors can download the senior card, but we really want to make it a golden experience for them,” he said, pointing out that a more user-friendly version would be available midway through . until the end of the year.

Other major projects underway for the state government include digitizing the child’s personal health record, or blue book, and making it available through the NSW Health app.

According to the state government, the digital book would not only warn parents about their child’s vaccinations and health checks, but also provide personalized nutritional advice, health and safety information, and access to emergency services and post-natal support.

Dominello also envisions that when children are of school age, parents will be notified via a digital assistant to register their child for school via the Service NSW app, where all necessary details will be automatically filled in, and meetings with teachers and class visits can take place virtually.

“How can we improve these services, which are already in production, to account for the metaverse? What does Service NSW look like in the metaverse? How do we prepare for it today so that it will be ready tomorrow,” said Dominello.

See: NSW Health confirms data breach due to Accellion vulnerability

Dominello added that the government is building a facility that will allow citizens to scan and verify education certificates, such as first aid and high school certificates. It should be commissioned by the end of the year before any plans to develop the ecosystem are in place.

“Then when we get to that point, it will be the first time that we have a direct pipeline between supply and demand,” Dominello said.

In addition, the national government wants to make it easier for people with reduced mobility to find a parking space.

“If you have a disability or mobility issues, do you really go around and around looking for that elusive place for cars like George Costanza thinking you can always get lucky, or get all the power off your phone so you can get in seeing in real time where there is a disability, it will take so much time and pain of the journey for those who are already going through enough challenges,” said Dominello.

Further details on this valet parking will be announced in the coming weeks, Dominello said.


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